1 CONTRACT AND DEFINITIONS
- The order for sale of a motor vehicle by us (“Brittle”) at the agreed price (“the Total Payment Due”) and any allowance in respect of a used motor vehicle offered by you (“the Client/Customer”) incorporates the following clauses and only becomes binding after being accepted and duly signed by Brittle.
- The order together with these terms and conditions evidences the contract between the two parties. Before completing your order, please ensure that the contract reflects what is agreed. If Brittle agrees to changes it will confirm this to the Customer in writing, usually by email.Brittle’s legal duty is to provide the Vehicle as described (“the Goods”) to the terms of the
- A person who is not a party to the contract may not enforce any terms of the contract unless this contract is lawfully transferred to them.
2 DELIVERY
- Brittle will provide an estimated delivery date or dates but shall be under no liability whatsoever for loss occasioned by delay in delivery arising out of any cause beyond the control of
- The Goods may be delivered by Brittle or its agent in advance of the estimated delivery date upon giving 14 days prior notice to the Customer.
- If the Goods are not delivered within three calendar months of the estimated delivery date the Customer or Brittle may elect by notice in writing to the other party to cancel this contract. Upon such cancellation the Customer’s deposit shall be returned and Sytner shall be under no further liability to the
- Delivery shall be deemed to have been made on the date that the Goods are made available for collection by the Customer and Brittle has given notice to the Customer that the Goods are ready for collection. The Goods will be physically delivered by Brittle to the Customer only whereagreed by Brittle and at the Customer’s
3 PRICE AND PAYMENT
- The Customer shall not be permitted to collect and/or take away the Goods until the Total Payment Due for the goods as stated overleaf has been paid in full by cleared funds. Time for such payment shall be of the
- If the Total Payment Due or any part of the price for the Goods is to be paid by cash (the maximum amount of a cash payment that is permissible being £10,000) then such payment or part payment may be made on the day of
- Notwithstanding the provisions of this contract the Customer may, within 7 days of receipt of notification that the Goods are ready for delivery arrange for a finance company to purchase the Goods from Brittle at the price payable Brittle shall not release the Goods until the Total Payment Due has been paid in full in cleared funds by the said finance company.
4 FAILURE TO COLLECT GOODS
If the Customer fails to collect and/or pay for the Goods within 14 days of delivery (as provided for in clause 2(d)) then Brittle may at its optioneither store the Goods at the Customer’s cost or, upon giving the Customer 7 days’ notice of its intention to do so, elect to treat the contract as wrongfully ended by the Customer and clause 12(b) will apply.
5 PART EXCHANGE
In the event that Brittle agrees to accept a used motor vehicle from the Customer as partial payment of the Total Payment Due (“Allowance”) such agreement shall be subject to any warranties and/or declarations made on the face of the order or purchase invoice in addition to the following conditions:
- if any financial or other declared interests are capable of cash settlement Brittle may elect to discharge such finance and interests and deduct expenditure from the exchange value offered;
- the used motor vehicle will be delivered in the same condition as at the date it was examined by Brittle (fair wear and tear excepted);
- the used motor vehicle shall be delivered to Brittle upon collection of the Goods together with all spare key sets, spare alarm remotes, V5/registration documents, service documentation, MOT certificate(s), service invoices, warranty documentation and all other appropriatedocumentation and with the registration book completed and for the avoidance of doubt the Customer shall not be permitted to collect the Goods until the used motor vehicle has been delivered to Brittle;
- ownership of the used motor vehicle shall pass absolutely on delivery to Brittle;
- in the event that any of the warranties or declarations provided by (or on behalf of) the Customer in respect of the used motor vehicle prove to be incorrect or there is a breach of clause 5(b), Brittle shall be entitled to revise the Allowance to take account of such breach and where there is a reduction in the Allowance the Customer shall be liable to pay the difference between the original and reduced Allowances to ensure payment of the Total Payment Due of the Goods in accordance with clause 3 of these terms and
- CHERISHED/PERSONALISED/PRIVATE NUMBER PLATES (VRMs)
(a) Where the Goods have a cherished/personalised/private number plate, unless stated on the face of the order, the Customer shall not be entitled to assume that such number plate is available with the Goods. The Customer and Brittle will provide all reasonable assistance to each other to facilitate transfer of the registration to the correct and legal owner.
(b) Where Brittle have helped the Customer with the transfer or retention of a cherished/personalize/private number plate, Brittle will not be held responsible for any issues under the control of the DVLA. It is ultimately the responsibility of the Customer to ensure that the transfer and/or retention is carried out correctly. In the event that the transfer and/or retention is not completed in line with the Customer’s expectations, Brittle will hold no responsibility whatsoever and not be liable for any losses.
- WARRANTY
- Brittle shall use all reasonable endeavors to pass the benefit of any manufacturer’s warranty on to the Customer. In the case of a new/nearly new vehicle, the Goods shall be warranted by the manufacturer to be free from defects in materials and workmanship on manufacture. Any parts which require replacement during the period of the manufacturer’s warranty as a result of wear and tear (for example but without limitation, the brake pads) are excluded from the warranty. The manufacturer’s warranty should not be affected by any change of ownership of the Remedial work under such warranty may be carried out by any dealer approved by the relevant manufacturer (“a Dealer”) at whose sole option any defective parts will be repaired or replaced. Any part replaced under the manufacturer’s warranty is warranted to be free from defects in parts and materials until expiry of the original vehicle warranty. The manufacturer’s warranty does not apply if and to the extent that the defect is caused or worsened by one of the following circumstances:
- after discovering the defect, the Customer has failed either to inform Brittle or to have the defect examined by a Dealer without reasonabledelay;
- has failed to give a Dealer the option to repair the Goods without reasonable delay;
- the Goods or any part thereof have been subject to misuse, negligence, or accident, or use for track days and/or racing;
- if the Goods have been repaired or maintained and that repair or maintenance has not been carried out by or through a Dealer and/or to the manufacturer’s recommendations;
- parts have been installed on to the Goods the use of which have not been approved by the manufacturer or if the Goods have been altered or modified in a manner not approved by the manufacturer;
- instructions concerning the treatment, maintenance and care of the Goods have not been adhered to.
- in the case of the Goods being a second-hand vehicle, Brittle shall transfer to the Customer the unexpired portion of the manufacturer’s warranty (if any) together with any used car warranty made available with respect to the Goods as stated on the front of the order.
- EXAMINATION OF GOODS
- Prior to signing the order form and/or sales invoice the Customer should examine the Goods to be purchased (if they are available forinspection) and the Customer is reminded that the condition of satisfactory quality required by law does not operate in relation to defects which such an examination ought to reveal. If the Goods are sold subject to defects that have been notified by Brittle to the Customer before the signing of the contract, the condition of satisfactory quality referred to above does not operate in relation to those
- The Customer should satisfy itself as to the suitability of the Goods for its requirements and not rely upon Brittle’s skill or knowledge regardingthe Goods’ fitness for any particular purpose or
- CLAIMS
- The Customer’s legal rights: irrespective of any warranty Brittle has offered, the Customer is entitled to exercise its statutory rights if the Goodsare faulty at the time of their delivery.
- The Customer should contact Brittle as soon as he or she becomes aware of a problem with the Goods. A delay in reporting a problem may lead to unnecessary damage being caused to the
- Inspection of the fault: where the Customer believes the Goods to be faulty they should be returned to the Brittle premises where the Goods were purchased, as soon as possible for Brittle to inspect. If the Goods are a vehicle and there is a safety concern or the vehicle is not drivable, Brittle may arrange to collect the Goods or to carry out an inspection off-site.
- Consumer Customer’s key legal rights: if the Customer is an individual buying the Goods for purposes that are wholly or mainly outside its business, trade or profession then it has certain rights under the Consumer Rights Act 2015 if the Goods are not as described or, because of a fault that was present at the time Brittle delivered them to the Customer which caused the Goods not to be of satisfactory quality or fit forpurpose:
- This is only a summary of some of the key rights of a consumer customer. For detailed information from Citizens Advice please visit your local Citizens Advice centre or citizensadvice.org.uk.
- Refunds where Brittle has accepted a part-exchange vehicle: Where Brittle gives the Customer a refund, but part of the price has been paid by way of part-exchange of a used motor vehicle then subject to the Customer’s part- exchange vehicle still being available in the condition supplied by the Customer, Brittle will return it. If Brittle is unable to do so the part- exchange Allowance will be refunded to the Customer. Any refund to the Customer shall take into account the sums paid by Brittle in accordance with clause 5(a) to settle any finance or other interestsaffecting the part-exchange If the amount paid to settle any finance or other interest exceeds the part-exchange value of the Goods, the Customer shall immediately reimburse Brittle on demand.
(g) Where a customer complaint is not resolved; good customer service is important to Brittle and we try to resolve all complaints to theCustomer’s satisfaction. However, if Brittle fails to do this and the Customer believes there is a claim then the matter may be referred by the Customer to the National Conciliation Service. For details of this service please contact them on 01788 538317 or visit their website atwww.nationalconciliationservice.co.uk
(h) Right to Costs: in the event that a complaint by the Customer is pursued unreasonably in all the circumstances the Customer shall pay to Brittle all reasonable costs, charges and expenses (including bit not limited to legal costs and fees) incurred by Brittle in or in contemplation of court proceedings brought or threatened by the Customer.
- SALE TO INTERMEDARIES AND/OR THIRD PARTIES
The Customer confirms that it is not purchasing the Goods as an intermediary or reseller. Brittle may, at its discretion refuse to change the Customer’s details or identity on the order or register the Goods to anybody other than the Customer or (where Brittle reasonably believesthe Customer to be a reseller) to cancel the contract. In the event of cancellation by Brittle clause 12(b) will apply.
- RETENTION OF TITLE
- Notwithstanding delivery, collection and/or the passing of insurance risk for the Goods, or any other provision of these terms and conditions, ownership of the Goods shall not pass to the Customer until the Total Payment Due has been paid in full by cleared funds.
- Until such time as ownership of the Goods passes to the Customer, the Customer shall keep the Goods properly stored, protected and insured and identified as Brittle’s property. Furthermore, Brittle shall be entitled at any time to require the Customer to return the Goods to Brittle and if the Customer fails to do so promptly, to enter upon any premises of the Customer or any third party where the Goods are stored andrepossess the
- Until the Customer owns the Goods the Customer shall not be entitled to sell the Goods or use them as security for any If theCustomer does so all money owing by the Customer to Brittle shall (without prejudice to any other right or remedy of Sytner) immediately,become due and payable.
- CUSTOMER UNAUTHORISED CANCELLATION OR BREACH
- Except where the Customer is given a right to cancel its order in these terms and conditions or the Customer is entitled to do so by law, then no order which has been accepted by Brittle may be cancelled by the Customer unless Brittle has agreed to the cancellation in writing. Where cancellation is agreed clause 12 (b) below shall
- Where the Customer (1) cancels its order (other than where the Customer is entitled to do so by law or under clause 2(c) or clause 13, or where the manufacturer price is increased and the customer is given the opportunity to cancel) or (2) otherwise fails to collect the Goods or (3) breaches the contract so that it is ended then Brittle shall be entitled to be compensated and paid a sum equivalent to a reasonable administration fee and any damages, loss or expenses which Brittle may have suffered or incurred by reason of the Customer’s cancellation or default (including as a result of selling the Goods at a lower value) and storage costs. Such sums may be deducted from any deposit or other money paid by the Customer and the balance (if any) shall be returned to the Customer. If the losses Brittle has suffered exceed the deposit paid then the Customer shall be liable to Brittle for the excess Brittle may, at its option elect to return any part-exchange vehicle or to retain it (in which case the agreed part-exchange Allowance, after deduction of the sums paid by Brittle in accordance with clause 5(a) to settle any finance or other interests affecting the part-exchange vehicle, shall be treated as part of the sums paid by the Customer for the purpose of this clause). If the amount paid to settle any finance or other interest exceeds the part-exchange value of the Goods, the Customer shall immediately reimburse Brittle on demand.
- DISTANCE AND OFF PREMISES CONTRACTS
- In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if the Customer as a private consumer has (1) entered into this contract prior to a face-to-face meeting with Brittle or (2) the contract is agreed face-to-face with Brittle in a place that is not Brittle’s premises or (3) the Customer places an order during a face-to-face meeting with Brittle that happens in a place that is not Brittle’s business premises or (4) the contract is entered into on Brittle’s business premises or through any means of distance communication immediately after a face-to-face meeting between Brittle and the Customer in a place that is not Brittle’s business premises, then the Customer may cancel the contract without giving any reason up to 14 days after the day upon which the Customer (or anyone on the Customer’s behalf) takes possession of the
- In order to exercise the right to cancel the Customer must provide Brittle with a clear statement (e.g., a letter sent by post, fax or email). The Customer may cancel the contract by using the model cancellation form provided with these terms and conditions below but is not obliged to do so. The statement should be sent to Brittle using the contact details contained within the order form within the 14-day cancellation period.
- On cancellation Brittle shall reimburse to the Customer all payments received from the Customer including any delivery costs (unless theCustomer expressly chose a method of delivery more expensive than the least expensive option in which case the Customer will be reimbursed the value of the least expensive delivery method).
- Subject to clause 13(e) below on cancellation the Customer shall return the Goods to Brittle without undue delay and in any event not later than 14 days after the day on which the Customer advises Brittle of the cancellation, at the Customer’s cost. If the Customer fails to return the Goods, Brittle may make a charge for the cost of recovering the Goods from the Customer, this is likely to cost a minimum of £100 and Brittle may deduct this charge from any sum that Brittle must reimburse to the Customer.
- In the event the Customer entered into this contract in the circumstances described at points (2), (3) or (4) of clause 13(a) above and Brittle has delivered the Goods to the Customer, Brittle shall arrange for the Goods to be collected at its own
- Brittle will reimburse the Customer using the same means of payment as the Customer used (unless otherwise agreed) without undue delay and in any event within 14 days after Brittle received the Goods back or, if earlier, 14 days after the day on which the Customer providesevidence that the Goods have been sent
- On cancellation any related credit agreement or other ancillary contract will be cancelled. If the cancelled contract involved a part-exchange Brittle will at their discretion either return the part-exchange or pay the agreed part-exchange value (after deduction of the sums paid by Brittle in accordance with clause 5(a) to settle any finance or other interests affecting the part- exchange vehicle) to the Customer. If the amount paid to settle any finance or other interest exceeds the part-exchange value of the Goods, the Customer shall immediately reimburse Brittle on
- If the value of the Goods is diminished because of the Customer handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods, Brittle may recover that amount from the Customer and Brittle can deduct it from the reimbursement provided for under clause 13(c) of these Terms and Brittle will normally view any alteration, modification or personalisation of the Goods or driving for in excess of 20 miles as going beyond what is necessary to establish to nature, characteristics andfunctioning of the Goods. Anything over and above a standard test drive (20 miles) will be considered unnecessary handling and will lead to a suitable deduction.
- If the Goods are made to the Customer’s specifications or clearly personalised then the Customer does not have the right to cancel the contract. This will be treated as a bespoke and tailored sale.
- LIABILITY
Brittle will not be liable to the Customer for (a) losses that were not in the reasonable contemplation of both parties when the contract was formed; (b) losses that were not caused by any breach on the part of Brittle; and (c) business losses, and/or losses to non-consumers.
Nothing in this clause shall operate to restrict or exclude Brittle’s liability or limit the Customer’s rights in any way that cannot be restricted, excluded or limited by law.
- TERMINATION/SUSPENSION
In the event that:
- Brittle reasonably believes on reasonable grounds that the Customer will be unable to meets its financial obligations in respect of this agreement; or
- if the Customer is in material breach of any obligations under the contract, then, without prejudice to any other right or remedy available toBrittle, Brittle shall be entitled to cancel this contract or suspend delivery under this contract until the Customer has remedied the breach. If Brittle ends the contract then it shall be entitled to be compensated as set out in clause 12(b).
- DATA PROTECTION
Brittle shall keep and use any data relating to the Customer in accordance with the provisions of all relevant data protection legislation toprocess the Customer’s order and payment and (unless the Customer requests Brittle does not do so), to inform the Customer about similar products that Brittle provides. The Customer may object to receiving this information at any time via email to mail@brittle.co.uk
- NOTICES
Any notice that is given hereunder may be given in writing, by electronic mail or communicated verbally. Notices in writing shall be posted or faxed to the last known residence or place of business of the person to whom it is addressed and shall be deemed to have been received, in the case of facsimile or electronic mail on the day of transmission and in the case of notice given by post, within two days of posting.
- INVALIDITY OF THESE TERMS
If any provisions of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the remaining provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby. As far as it is possible to do so any clause that is in whole or in part invalid or unenforceable shall be interpreted with the minimum possible amendment so that the clause or part thereof is found to be valid and/or enforceable and gives effect as far as possible to the previously expressed intention of the clause.
- APPLICABLE LAW
This contract shall be governed by the Laws of England and Wales and the parties shall submit to the jurisdiction of the English Courts.