Testimonials

After buying three new Land Rovers, and experiencing disap pointing service on every occasion, I had become disillusioned with the prospect of purchasing a high specification Land Rover Defender 90. I discovered Brittle Motor Group via Autotrader, and after reviewing the stock and business profile, I convinced myself that the cars would be over priced. How wrong was I…?

Positive engagement was received from the original enquiry text, and continued throughout the process. Richard Brittle, is without doubt a guy whose standard operating level defaults to perfection. No “faff” seems to be the motto of the Brittle Team. I requested a number of additional items, all of which were dealt with, without any issues. All surprises on this journey were good ones.

The handover was completed in superb settings. The bespoke Brittle ‘Long Gallery’, offered a level of opulence and style that Jaguar Land Rover (JLR) should learn from. The handshake offered was definitely not goodbye. Richard’s model is obviously based on retention of his value added customers, and my response to that would be ‘Thank You’, I hope to see you in the future…”

“I recently decided to sell one of my cherished cars. Of all the prestige car dealers/brokers I contacted, Brittle Motor Group were by far the most professional and knowledgeable. They understood exactly what it was I was selling. Specialist knowledge is surprisingly rare these days. They did everything they said they would, when they said they would. My car was an exceptional example of its kind and judging by their buying standards and the portfolio of cars in their showroom, I would give them the highest of recommendations if you are thinking of either buying or selling a prestige marque.”

“I had the pleasure of dealing with Brittle Motor Group for the purchase of my BMW M4. Having dealt with a number of car salespeople over my time, I had built up a natural scepticism towards the majority of what comes out of their mouths. However, I can in all honesty say this was easily the best experience I have encountered when buying a car. I initially contacted Brittle to register interest in the car, following which I received prompt responses answering all my questions and concerns. Richard, the owner, did not put any pressure on me to agree to the deal and even offered to arrange the purchase and registration of personalised registration plates (which I took him up on). On pick up, my wife and I were welcomed at the offices and walked through the various documents in a relaxed, yet detailed approach. We were shown around the car including the workings of some of the more complex systems and then left to drive off happy. I will say that you can tell there is a genuine passion for the cars within Brittle and there is a desire to go above and beyond with customer service. I cannot fault the company.”

“Wow! The experience from start to finish was the best service we have had buying a car. Richard is such a nice and genuine person to deal with and made us feel so welcome. The car was in amazing condition and everything that I’d asked for was done, and more.”

“If you would like to deal with real people and put your faith in experience together with enthusiasm this is the place to buy your upmarket car. Forget the posh showrooms and faceless company policy handed out by a young salesman, check out Brittle Motor Group who will have you sorted in no time. They are extremely thorough and professional, whilst at the same time there is a personal touch and everything discussed comes to fruition and becomes reality. Nothing is too much trouble for them. They will make you happy. I don’t very often write testimonials, however I was compelled to do so after purchasing a beautiful car which was delivered to my door, spotless, taxed, all paperwork present and correct, absolutely everything is First Class.”

“I cannot recommend Brittle Motor Group more, Richard and the team are really responsive and customer focused. They deliver a service that is aligned to the brand of cars they are selling. Overall the car was presented in a fantastic condition. When the car had an issue, it was picked up from London, returned and fixed efficiently, and flexibly, keeping my dynamic calendar in mind. Pre-owned cars will hold some surprises and you need someone you can rely on to react with empathy and speed, when issues come up and Richard and team gave me that confidence. I would happily trade with and recommend Richard.”

“I decided to treat myself and started looking for an Aston Martin DB11. I was browsing online and a great example came up under Brittle Motor Group. I enquired at around 21:30 on Sunday evening and was struck by a quick reply from the owner. The car was already on my drive, 4.5 days later. I received a very impressive personal service where nothing gets in the way of completing a good deal, as well as a great insurance recommendation too. All in all this is what car buying should be like.”

“When I saw the Rolls Royce Wraith that was being advertised by Brittle Motor Group, it was love at first sight. I travelled by train to Stoke-on-Trent and was picked up by the owner of the company Richard and taken to view the Rolls Royce. It was everything I expected it to be and more, which included the Wraith package. I cannot recommend this company more highly, as any issues I had afterwards were dealt with professionally and efficiently. In essence I received a Rolls Royce service from this motor company.”

“I recently bought a Rolls Royce Phantom from Brittle Motor Group. A fantastic buying experience with Richard and the team. The car is a great example, superb condition and was reasonably priced. Great communication and attention to details were shown whilst I was considering the purchase, including providing flexibility to accommodate viewing and arrange delivery. After sales service has been excellent and I would highly recommend. It’s so refreshing to find a dealer who truly knows the meaning of customer service.”

“This was the second car I’ve bought from Brittle Motor Group. The first time around they were so kind and picked me up from the station in the snow. Even though it took us 45 minutes to get back, we were all still smiling. The hospitality there is absolutely spot on. They have a really nice selection of cars all the time. There’s no messing around here, they have better things to do than waste your time. They’re also enthusiastic about their own cars, which is a great sign. Put it this way, it feels like you’re doing business with your mates.”

“Seriously good customer service and attention to detail from Richard and the team at Brittle Motor Group. Myself and husband purchase all our vehicles from the UK and being an Irish based company, it has its challenges. The time and effort and ease of the whole experience was made hassle free from start to finish, given the COVID-19 restrictions, Richard had the car delivered to Holyhead, Wales at no extra cost. If you are looking for a reputable dealer, Brittle is up there with the best.”

“What a fantastic and enjoyable experience I’ve had with this specialist dealer when buying my Ferrari F430 Spider from Richard and the Brittle Motor Group team. Nothing was too much trouble. The car is a superb example and in absolute pristine condition for a very fair price. The requests I made prior to purchase, for information and condition reports, were dealt with immediately and conscientiously. On top of this excellent service they also found a bespoke, personalised car cover and a cherished number plate for me. As part of their service they delivered the car to me (a 400 mile return trip), at no extra cost and fitting in with my schedule. I can’t praise them enough and heartily recommend them.”

“I just took delivery of a superb Mercedes Benz S63. The whole buying process has been smooth and easy. I dealt directly with the owner who is also a motor enthusiast and nothing was too much trouble. I can strongly recommend anyone going to Brittle Motor Group as it is definitely value for money as you don’t pay main dealer dealer prices, all the cars are the best available, and more importantly you also get that personal touch from someone who cares.”

“I bought a fantastic Bentley Bentayga from Richard at Brittle Motor Group, which was delivered by Michael. What a car, absolutely fantastic. It was so good that I set them a task to source a Range Rover Carbon SVR wrapped in Porsche Crayon. It was delivered today and looks amazing. If you want a special car, get it from these guys. Richard, Michael, and Kay have been a pleasure to work with. Cheers guys.”

“We recently purchased a Range Rover Vogue from Brittle Motor Group. Richard was friendly, professional and swift in communication. We received excellent service throughout, as well as after sale. Michael kindly collected us from the station and showed us all of the vehicle controls. We would highly recommend Brittle.”

“I had a great experience buying from Richard. The whole team were incredibly professional, great to deal with and I will certainly use them again. Certainly confident in recommending them to people. Thank you team, very happy with the car.

“Customer service certainly comes first at Brittle Motor Group. They are knowledgeable, confident, very efficient and patient in answering questions – always providing a warm welcome too. The transaction was stress free and easy. I would buy from here again.”

“Amazing customer service from Richard and his team. Helpful and cooperative throughout the whole buying and delivery process. The vehicle was in amazing condition and described accurately.”

“A great service and a very easy transaction. They are nice and easy to deal with, with no pressure and well selected stock. It was a pleasure doing business with them.”

“I just bought a BMW i3S which was delivered yesterday. Absolutely fantastic company to deal with. Richard and Michael are excellent.”

“A fantastic customer service and a pleasure to deal with. I will source my next car through them.”